Verizon Ends the Year With Customers Shaking Their Heads

Over the last few years, smartphones have been introduced to us and have become an important aspect of our daily lives. From checking emails to playing games,  smartphones possess great power that can be used by children from age 8-to seniors age 88. During the month of December, Verizon Wireless has hampered many smartphones around the country with numerous 4G outages. With a majority of Verizon’s high end smartphones running on Verizon’s LTE 4G network, these outages obviously did not sit well with their 4G users.

On the release day of the much anticipated, Samsung Galaxy Nexus , Verizon’s 4G network was also down. Not only has Verizon stumbled recently with their 4G network, they completely blotched the release of Google’s brainchild, the Samsung Galaxy Nexus. From spotty marketing to a lack of communication with potential customers, the Galaxy Nexus stumbled out of the blocks.

The last event that has customers shaking their hands at Verizon, was the planned service charges for the upcoming year. Verizon had plans starting on January 15th, 2012 to introduce a new $2 fee whenever customers paid their bill over the phone or online. The only way to be spared the fee would be to enroll in auto bill pay. Thankfully the FCC and a petition composed by Verizon users caused Verizon to forgo the fees.

With the new year literally knocking on the door, what can we expect from Verizon, the largest wireless service provider in the US in the coming year. Will Verizon continue to “Rule the Air” or will their lack of connection with their customers cause them to lose customers similar to Netflix in 2011.

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